Terms & Conditions

On the Property and Copyright

www.coursenavigation.com ®
by
www.coursenavigation.com ®

The owner of this website is Heredia & Price S.L in representation of the client content Course Navigation S.L. or coursenavigation.com onwards.

Transmission, transfer, sale, lease and / or public exhibition of this website without the permission of their owners is prohibited.

The information and advice presented on this website are for guidance being coursenavigation.com exempt from any liability arising from the lack of accuracy or effectiveness of such information or advice.

coursenavigation.com reserves the right to modify the content of the website without notice and without any limitation.

The information provided on this website or introduced through its forms must be truthful and not violate the rights of third parties or the law.

coursenavigation.com declines any contractual or tort to the person or company with damages of any kind caused by computer viruses or computer elements of any kind by not being able to guarantee 100% of viruses or other elements on the web.

Terms of Use

coursenavigation.com offers on its website information related to the type of activity, products and services performed, by subscription and the terms and conditions agreed.

coursenavigation.com reserves the right to update, modify or delete information contained in www.coursenavigation.com may limit or deny access to such information.

Especially coursenavigation.com reserves the right to remove, restrict or prevent access to its website when technical difficulties arise from events or outside coursenavigation.com that, at its discretion, reduce or remove the safety standards adopted for the proper circumstances web operation.

Personal Data Protection Policy

Some services provided on the website may contain conditions with specific provisions on the protection of personal data. Personal data collected will be automatically processed and incorporated into the relevant files.

You warrant that the personal data provided to coursenavigation.com is true and is responsible for communicating any changes. coursenavigation.com, responsible for the automated file, ensuring full compliance Protection of Personal Data and so, according to the LO 15/1999, parents and participants, authorized and, where applicable, guarantors of the legal entity are hereby informed and give consent to the incorporation of their data to the automated files.

These files have been registered with the Spanish Data Protection Agency (www.agpd.es) as required by applicable law.

The collection and processing of personal data is to maintain the contractual relationship with coursenavigation.com, management, administration, provision, expansion and improvement of services in which the user decides to register, and sending by traditional and electronic means, technical, operational and commercial information about products and services offered by coursenavigation.com.

coursenavigation.com has adopted the security levels of protection for personal data legally required, and installs all those other technical means and measures at its disposal to prevent the loss, misuse, alteration, unauthorized access and theft of personal data provided to coursenavigation.com.

However, the user should be aware that Internet security measures are not impregnable. Users have rights and may exercise rights of access, cancellation, rectification and opposition by contacting coursenavigation.com via email info@coursenavigation.com.

Cookies Policy

coursenavigation.com may use cookies when a user browses the web, associating only with the browser of a specific computer (an anonymous user) and do not provide the name and surname.

Thanks to cookies, it is possible that coursenavigation.com browsers recognize registered users after they have registered for the first time without having to register each time they access the areas and services reserved exclusively for them.

Cookies can not read cookie files created by other providers.

The user can configure their browser to be warned when receiving cookies and refuse the use of cookies on your hard drive.

Currently, most browsers are initially set to block installation of cookies or third-party advertising on your computer.

In accordance with the provisions of Royal Decree-Law 13/2012, of March 30, no user consent is required if storage or access relating to the technical cookies are the sole purpose of carrying out the transmission of a communication by an electronic communications network or to the extent strictly necessary for the provision of a service of the information society expressly requested by the recipient.

Analytical Web

This website uses Google Analytics, a web analytics service provided by Google, Inc., a Delaware company whose main office is at 1600 Amphitheatre Parkway, Mountain View (California), CA 94043, USA ("Google"). Google Analytics uses "cookies", which are text files placed on your computer, to help the website analyze how users use the site.

The information generated by the cookie about your use of the website (including your IP address) will be transmitted to and stored by Google on servers in the United States. Google will use this information on our behalf in order to track your use of the website, compiling reports on website activity and providing other services relating to website activity and internet usage.

Google may also transfer this information to third parties where required to do so by law, or where such third parties process the information on Google's behalf.

Google will not associate your IP address with any other data held. You may refuse treatment of the data or information by rejecting the use of cookies by selecting the appropriate settings on your browser, however, you should know that if doing so you may not be able to use the full functionality of this website.

By using this website you consent to the processing of data about you by Google.

BOOKING

By completing your order, you agree to all the terms and conditions set forth by Course Navigation S.L. (commercially known as Course Navigation), main office located at Calle Doctor Waksman Num.94 3183 Torrevieja - Alicante, Spain.

A contract is considered valid upon receipt of the customer's written order confirmation, either via email or by completing our online booking form https://www.coursenavigation.com/booking.

Course Navigation (hereafter referred to as "Course Navigation") will confirm the booking and provide an information pack.

Please review your course booking confirmation carefully. If any details are incorrect, contact Course Navigation immediately. The customer is responsible for ensuring the accuracy of all information provided. Course Navigation reserves the right to refuse or revoke services if false information is submitted, without prejudice to any other legal actions that may apply.

Additionally, the customer must have proper authorization to provide third-party data when required. Course Navigation reserves the right to verify the validity of any credit or debit card used for booking.

COURSE START DATE & PRESENTATION

It is the candidate's responsibility to arrive on time at the course location. Full course details, including the start date, time, location, and Course Navigation Joining Instructions, will be sent via email. Course Navigation may not be able to accommodate late arrivals, and refunds or rescheduling are not guaranteed for those who fail to attend on time.

Course Navigation is not responsible for any transportation costs incurred by the customer.

For face-to-face courses, all candidates must carry valid official photographic identification (e.g., passport or national ID card) at all times.

Course Navigation OBLIGATIONS

• Provide relevant study materials.
• Supply educational resources, including materials, facilities, and necessary equipment. All equipment remains the property of Course Navigation.
• Deliver training courses; however, Course Navigation makes no guarantees regarding the attainment of qualifications, exam results, or levels of knowledge achieved.
• Maintain accurate records of candidates' performance.

CUSTOMER OBLIGATIONS

• Pay all charges as specified on the invoice.
• Ensure candidates attend the course on the specified date and location.
• Do not remove, copy, or reproduce Course Navigation materials. All materials remain the property of Course Navigation.
• Ensure that all participants can read, understand, and communicate effectively (both verbally and in writing).
• If using a Purchase Order system, ensure that Course Navigation receives the order number before the course begins.

CANDIDATE RESPONSIBILITIES

Candidates must behave responsibly at all times. If Course Navigation deems behavior unacceptable, Course Navigation reserves the right to suspend or remove the candidate from the course without liability.

Alcohol and illegal substances are strictly prohibited on Course Navigation premises. Any candidate found in possession of, or suspected to have consumed such substances will be required to leave immediately, and their employer will be notified.

Course materials may only be used for personal study. They may not be copied, shared, or distributed without Course Navigation's prior written consent.

CERTIFICATION

Upon successful course completion, Course Navigation will email the candidate and their employer (if applicable) a confirmation including:

• A copy of the electronic certificate (e-cert)
• Score sheet
• Invoice and any applicable hotel bill

HOTEL ACCOMMODATION

Hotel reservations are subject to each hotel's cancellation policy, which varies by season and hotel terms.

Course Navigation acts only as a booking intermediary and holds no contractual responsibility for accommodations.

Upon request, Course Navigation can assist with hotel bookings, coordinating reservations with partner hotels that may offer special rates.

For companies, Course Navigation will include hotel charges on the course invoice (Course Navigation administration fees apply).

For individuals, Course Navigation can arrange hotel bookings, and payment will be made directly to the hotel upon arrival (Course Navigation administration fees apply).

CHARGES AND PAYMENT

Confidentiality: Course fees provided to customers are confidential and must not be shared with third parties without Course Navigation's prior consent.

Tax Responsibilities: The customer is responsible for any applicable local taxes and indemnifies Course Navigation against such charges.

Payment Terms:

Companies: Course Navigation invoices corporate customers on the final day of the course, payable within 30 days. Under Spanish law, services in Spain are subject to Spanish tax, except for companies with a valid European Intra-community tax number (must be stated on the invoice) or those based outside Europe.

Individuals: Must pay in full before arrival via debit/credit card. Bank transfers can be arranged upon request.

Accepted Payment Methods: Visa, MasterCard, Switch/Maestro, AMEX, and bank transfer (cheques not accepted).

Late Payments: Interest accrues daily on overdue payments at the statutory rate under Spanish law (currently 11.15%, subject to change).

WITHHOLDING TAXES (WHT) AND LOCAL TAX DEDUCTIONS

All prices and invoices issued by Course Navigation are net of any taxes, duties, or deductions that may be applicable in the client's jurisdiction.

If local laws require the client to withhold or deduct any amount from payments to Course Navigation (such as withholding tax or other similar levies), the client shall be responsible for bearing such taxes and shall ensure that the full invoiced amount, as stated by Course Navigation, is received in euros (EUR) without any reduction.

Any taxes or withholdings imposed in the client's country are solely the responsibility of the client. Where such taxes are mandatory, the client shall gross up the payment so that the net amount received by Course Navigation equals the total invoiced value.

COURSE CANCELLATION POLICY

Course Navigation - Initiated Cancellations

Course Navigation may cancel courses due to health, safety, operational issues, or unforeseen events. In such cases, Course Navigation will either reschedule the candidate or offer a full refund.

Customer-Initiated Cancellations

Cancellations must be submitted in writing at least seven full days before the course start date to avoid charges.

Cancellations within seven days of the start date incur the full course fee.

Non-Attendance

Customers who cancel on the first day or fail to attend will be charged the full fee and will not be eligible for rescheduling.

REMOTE LOCATION COURSES

Booking: A 50% deposit is required at acceptance.

Short-notice bookings: Full payment is required three weeks before the start date.

Cancellations:

• If the customer cancels before any logistical arrangements have been made or at least 14 days (2 weeks) prior to the course start date, a full refund will be issued.
• If cancellation occurs after arrangements have begun and within 14 days of the course start date, 30% of the course fee plus any incurred expenses will be retained.
• If cancellation occurs within seven days of the course start date, no refund will be provided.

LIABILITY & TERMINATION

Course Navigation is not liable for indirect economic losses. Any damage claims must be handled through insurance.

If either party breaches contract and does not remedy it within seven days of written notice, the agreement may be terminated immediately.

COPYRIGHT & CONFIDENTIALITY

All course materials are Course Navigation property and must not be copied or shared without written permission.

Customer data is handled per GDPR (EU 2016/679). Requests to modify or delete personal data must be sent in writing to Course Navigation.